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Card Protection

Maximum security for all your debit and credit cards

With the exclusive free service, Card Protection, you will have triple the security in all your Banco Sabadell debit and credit cards.

  1. SMS alerts service for all card operations over a 150 euros made with your credit or debit cards. If you a message about an operation you have not performed, call +34 963 085 000 immediately.
  2. In the event of loss or theft we refund the amount of all fraudulent operations performed with your card within the 48 hours prior to notifying the incident.
  3. Permanent, 24-hour support telephone no: 900 712 356 to report any incidents or swifyly cancel your cards in the event of loss or theft.

How do I activate Card Protection?

It's very simple, you just have to access online banking and follow these steps:
  1. Select "Cards" and in the "More options" menu, click on "Security" and then on "SMS alert service".
  2. Finally, please register the following alerts:*
    • Cash withdrawals at ATMs for amounts from €150
    • Card purchase for amounts from €150

If you prefer, you can set up security alerts from the global position of your accounts: "See all options" > "Correspondence and SMS alert service".

* If you have activated the alerts for cash withdrawals at ATMs and card purchases, both alerts for transactions over €150, you can now avail of the free Card Protection service.

If you have activated the alert service for amounts less than €150, you will also avail of the Card Protection service. Alerts will be billed according to current BS Mobile rates.
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