Update your browser

Update your browser

You are using an old version of your browser. We recommend you update it or change browser for a better web experience.

Other Group websites Branches
Urgent assistanceHelp
Preguntas y respuestas en caso de emergencia | Banco Sabadell

How can we help you?

I have had a card stolen

Block your cards to invalidate any that have been stolen or lost.

I have had bank data stolen

If you suspect someone has stolen or tried to steal the code, get in touch with us now.

I have had data about my card stolen

If someone has stolen or tried to steal information about any of your cards, get in touch with us now.

I need to contact the bank urgently.

You can get in touch with us any day and any time, on two telephone lines:

902 323 000

Spanish telephone number

+34 902 343 999

Foreign telephone number

More options

My mobile phone has been stolen or lost

If you have the payments of your private cards associated with the Sabadell Wallet app, access your electronic banking service from the Banco Sabadell app as a private customer and go to "Cards">"Card management">"Blocking". Select your cards one by one, including the sticker if you have one, to block these.

If you need personalised assistance, now call us on telephone lines:

902 323 000
Spanish telephone number

+34 902 343 999
Foreign telephone number

Block my cards

I have not received my Digital Signature code

Make sure that you have a data connection or wifi for your mobile. When you have re-established the connection, you will receive the notification. Should you not receive this, access the Banco Sabadell app and go to Digital Signature in your profile for this to come up. If you receive the code by SMS, make sure that you have cover or repeat the process once more.

Access

I would like to cancel a transfer

Press "Cancel" and we will redirect you straight to the process to cancel a transfer.

Cancel

I would like to increase my card limit

You can ask for an increase in the limit of your company's credit card by clicking on "Request". If you need to do this right away or wish to increase the purchasing limit of your company debit card, call us now on telephones:

902 323 000
Spanish telephone number

+34 902 343 999
Foreign telephone number

Request

I have lost or forgotten the code

To change your access code you can get in touch with us directly by using the button "Call the telephone help line" or by calling in at any of our branches.

902 323 000
Spanish telephone number

+34 902 343 999
Foreign telephone number

I cannot shop on the Internet

Make sure that the card you are using to purchase has the payment permit for purchasing online activated.

Activate now

I cannot shop abroad

You must activate the permit for your card to pay from abroad.

Activate now

I need to find a branch or ATM cash dispenser

If you need information about our branches and ATMs, click on the "Branches" option on the top left-hand side of our web page.

Look for your office now