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I have had bank data stolen

Do you suspect you have had your access code stolen? Change it now.

You can also call 963 085 000(from Spain) or +34 902 343 999 (from abroad) to get personal assistance from a manager at the bank.

If you suspect you have had bank data stolen, for example your password or other confidential information about your accounts, the first thing you need to do is to change your access code to make sure that your previous password is invalidated.

We can help you with this situation right away from this same page:

• Access the “Change my code” button to invalidate the one that you were using until now. You will see this button at the start of this page.

Call the help telephone line to get personal assistance from a manager at the bank.

Some practical tips
You can implement certain practices in your daily operations to keep your data safe from cyber criminals. Apply these recommendations:
- Change the PIN of your card and your access password for your electronic banking regularly.
- Never write down your codes.
- Never give your user name and password (or other personal data) when you are asked for these via SMS, e-mail, etc.
- Remember the last date and time when you accessed your electronic bank.

Most common practices

There are a number of practices commonly found on the Internet which you should be aware of in order to keep your data as safe as possible.

Phishing. Phishing is an attempt to steal passwords or other confidential information in order to access other people’s bank accounts. The commonest frauds consist in creating false pages and/or portals, and falsifying the source of electronic mail messages (although they may also use SMS, fax or telephone). These two techniques are used for fraudulently obtaining passwords for third parties’ services and applications or other confidential information, such as account numbers and cards (including the expiry date) in order to access your information or perform operations in your name. Please bear in mind that Banco Sabadell will never ask you to give your bank details or access codes through a link.

Find out more

The technique usually consists in creating an Internet address and pages with a name practically identical to that of the company or portal which they are attempting to supplant. The name may have a few different characters, often only one. Pages have been created at the fraudulent address which may be identical or very similar to the real ones.

The victims of the fraud receive electronic mails allegedly sent by the real company (in this case the mail address sending these is totally imitated), in which, with the argument of some reason of interest to you, you are requested to go into the fraudulent pages where you are asked for identification, password or other access data. After entering this data, this is stolen and used to be able to access the real site, performing the functions and operations enabled by this data.

Malware. Malware is a type of software which is installed in the computer without the user’s consent with the main intention of stealing bank data to be able to access your accounts. One of the tips to take into account to prevent this is to make sure that your operating system and browser are updated.

Viruses. Viruses are installed in the computer without the user’s knowledge for malicious purposes such as destroying or stealing information or causing malfunctions in the system or the network to which you connect. As well as acting in the affected computer a virus is spread to others which might be connected or related to this. As measures to prevent this, never use unknown programs or files, and do not open emails from senders who you do not know.

I need to contact the bank urgently