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Customer Service

Via this service we will attend any complaints or claims that you wish to put forward for our consideration. For this, you can download the  Contact form that we are placing at your disposal. You can also send us your complaint by claim via post to the following address:

Postal address:
Customer Service
Centro Banco Sabadell
Polígono Can Sant Joan
Sena, 12
08174, Sant Cugat del Vallés

And by email, at SAC@bancsabadell.com,  provided the use of this medium conforms to a Law 59/2003, of 19 December, on electronic signatures.

In any case, the presentation of complaints and claims must be effected in accordance with the relevant stipulations of Article number 7 of the Regulations for the Defence of the Customers and Financial Users of Grupo Banco Sabadel,which we place at your disposal in compliance with the legislation in force.

The regulations comply with the guidelines set forth in ECO Order 734/2004 dated 11 March, on customer care departments and services and the customers’ ombudsman of financial institutions. Amongst other stipulations, the order sets out a maximum of two months to resolve any claims filed.

We also have forms available, which you may use to present any complaints or claims you may have to the Spanish Stock Market Commission, CNMV, Bank of Spain  Claim or Complaint – Natural Person, Bank of Spain  Claim or Complaint – Legal Entity and  Bank of Spain  Claim or Complaint – Natural Person and Legal Entity.

In this respect, ECO Order/734/2004 stipulates the need to resort to the Customer Care Service before appealing via these channels.

Additionally, the Grupo Banco Sabadell offers a Customer Ombudsman service along with that of the Ombudsman for Participants in the Pension Plans managed by Mediterráneo Vida, whose functioning is regulated in the In addition, the Banco Sabadell Group has a Customers’ Ombudsman, whose activities are governed by the "Customer’s Ombudsman", and the Ombudsman of Participants in Pension Plans managed by BanSabadell Pensiones S. A. de Seguros y Reaseguros “Regulations of the Participants’ Ombudsman".

The customers’ Ombudsman is Mr. José Luís Gómez-Dégano y Ceballos-Zúñiga, whose address is calle Raimundo Fernández Villaverde nº61, 8º derecha -28003 Madrid. Email address oficina@defensorcliente.es

Lastly, we inform you that the Ombudsman for Participants in the pension plans managed by BanSabadell Pensiones S. A. de Seguros y Reaseguros, S.U., is Ms. Pilar Puerta Barrenechea, with offices located in Calle Conde de Aranda nº15, 1º derecha 28001 - Madrid. Email pbabogados@telefonica.net

Pursuant to the provisions set forth in Regulation (EU) no. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, the link below has been included through which consumers can access the online dispute resolution platform developed by the European Commission and submit their disputes in order to resolve any dispute or controversy related to online services http://ec.europa.eu/odr.