The online bank account without fees*

Through your mobile phone, using the browser, by accessing the url https://www.bancsabadell.com/cuenta-online/en/.

One hour after completing the registration process correctly, you will be able to access your new Remote Banking and start using your Sabadell Online Account. What's more, within a maximum of 7 days, you will receive your debit card, so you can pay for all your purchases, even from your mobile phone!

To open the Sabadell Online Account, you must have a valid ID card or TIE with photo.

The Sabadell Online Account has no opening or maintenance fees, and you will be able to carry out your normal day-to-day transactions free of charge through digital channels and ATMs. Transactions carried out from a branch may be subject to a fee, which are disclosed in the account documentation.

The Sabadell Online Account is for personal use and can only be opened by one account holder. The addition of a second holder must be done at a branch. You can request an appointment by clicking here.

This account also does not allow the issuance of personal cheques/chequebooks.

No, this account is exclusively for new customers. If you want to know the conditions of your current account, you can contact us.

Confirm that they are not reflecting glare and that the image is not blurred.

Make sure you have a good Internet connection. We recommend connecting to a trusted WiFi network to continue with the process.

Wait a moment. Sometimes, the password to sign the contract can take a few minutes.

You can also perform the following checks in this order:

Check that our sender number is not blocked for domestic telephone lines: +34215675 or 215675. For international numbers, check that the reception of foreign SMS is not blocked.

Also, check that the terminal is not in "do not disturb" or similar mode.

If you have recently changed provider, check with the operator that the routing to receive SMS from applications is correctly configured.

If you have MultiSIM, tell your operator that you are not receiving SMS from applications on the SIM you have on your phone, and request them to configure it so that they arrive correctly.

If you have dual SIM, tell your operator that you are not receiving SMS from applications on the phone that we have recorded in our systems.

If you have a virtual operator, ask them whether there are problems in delivering SMS with the network operator and whether the coverage is correct.

If you still don't receive them, please do the following additional checks:

Check that there is space to receive SMS and delete old SMS.

Confirm that you have good network coverage and have not activated Roaming, since the operators themselves do not guarantee SMS delivery under these conditions.

Some terminals allow certain numbers to be marked as spam, or have applications that block calls or SMS because they consider them advertising or unsafe messages. If our SMS are blocked, unblock them.

If the terminal has space for two SIM cards, try changing the SIM slot.

Try turning off the terminal, waiting 30 seconds, and turning it on again.

Try removing the SIM from the device and inserting it into another terminal.

All communications and arrangements of your Sabadell Online Account will be carried out through digital channels, either by email, SMS or push notifications.

Once you have completed the new customer registration process correctly, you must wait one hour to be able to access your remote banking and use your Sabadell Online Account. We are finishing validating your information and configuring all your services so that you can make the most of your account. What's more, within a maximum of 7 days, you will receive your debit card, so you can pay for all your purchases, even from your mobile phone!

If during the procurement process for the Sabadell Online Account a message appears indicating that the online registration has stopped, we recommend that you try again after a few minutes and check that the information you provide is entered correctly. If the problem persists, request an appointment with a manager by clicking here. We will be happy to receive you at the branch to help you set up an account with Banco Sabadell.

Make sure you have entered your mobile phone number correctly. Try again and wait a few minutes, as sometimes the message can take a while.

During the registration process for your Sabadell Online Account, you will be assigned a user, which will be the ID you have used to register, and a password that you can change later from the app or the Banco Sabadell website, which you will use to access remote banking once your information has been validated.

No, you can only have one Sabadell Online Account.

During the online registration process, pre-contractual information is provided, which you can download and will also be sent to your email address so that you can review it at your leisure. The pre-contractual information contains:

● Information document on fees.

● Information leaflet prior to entering into a Payment Services Framework Contract.

● Pre-contractual information in accordance with banking regulations.

● Schedule of Fees and Charges applicable to transfers and cheques through the account.

The Bank also makes the following documentation available to you at its branches and in the "Customer Information" section of the Bank's website:

(i) Quarterly information on the fees and rates most commonly charged or offered for the most frequent transactions with the most common customer profiles of natural persons (ii) list of most representative services associated with a payment account.

If you need it, there is a free telephone number 900 700 010 where you can call to resolve any doubts or queries you may have.

The contract is the last step in the registration process. Through a trusted electronic service provider, you will receive an SMS to the mobile phone you have registered with the password that you have to enter on the screens.

This third-party service provider will send you a certified copy of the contract.

You will also have a copy of the signed contract available in the "My Profile" > "My documents" section of your remote banking.

Signing the contract is not enough, as when you complete this step, it will be pending validation. When it is validated, you will receive a notification that the registration has been successfully completed and the contract is valid.

Yes, you can withdraw and cancel the contract free of charge within 14 days of its taking effect without giving any reason and without a penalty.