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Personal Banking

Comprehensive Commitment

Your agent, always there.
But, what does being there mean when we talk of Personal Banking?

Accompanying you with a specialised agent.
Having the possibility of changing your agent if you are not satisfied.
Ensuring a comprehensive annual interview with your agent.
Having an exclusive offer on products and services.
Receiving a customised tax report
Being there, wherever you are, 24 hours a day.

Personal Banking’s comprehensive commitment

Specialised agent


Personalised guidance and care. You’ll be able to bring up any matter involving your finances with a professional, entirely at your disposal.

Your agent will also be backed by expert advisors in different fields (protection, savings-investment...) to be able to give you a service meeting your specific needs.

Always by your side


If your needs change or if you specifically ask for this, we will give you the chance to change your agent.

Comprehensive interview


At least every 12 months your agent will meet you to give you guidance in your financial planning and meet your needs on an overall basis. When the interview is over, you will always be given a personalised file with all the information that was dealt with.

Exclusive offer of products and services


Your agent will be able to give you guidance on exclusive differentiated advantages of products and services that may be of interest to you.

Personalised tax report


At the end of the year you will get a personalised report on tax benefits and deductions which may be of interest to you.

Being wherever you are 24 hours a day


You will be able to carry out your operations wherever you are whenever you like, over the Internet, the phone, the app or the Active Management service.

And of course we will also help you at our branches, at your home or your company.

Phone+34 902 343 999
24 hours, every day.

(*) This commitment and the conditions of the products and services offered may vary as they are subject to the sales policy of the Bank. The conditions of the products and services indicated in this document are subject to the rest of the conditions and requisites set out in the respective product or service contract.