For your information and in compliance with the applicable legislation, we provide you with the following information:

• 900.700.010. A free consumer care telephone service in relation to the contract taken out and to dealwith any incidents and complaints which may affect the normal functioning of consumer relations
• Customer Service:  Banco Sabadell Regulation for the Protection of Customers and Users of Financial Services
• Guide for customers of the Code of Good Practices for viable restructuring of mortgage-backed debts on the main residence 2012
• Guide for clients of the Code of Good Practices to alleviate the rise in interest rates on mortgage loans on habitual residence 2022
• Guide onobtaining a mortgage loan, published by the Bank of Spain (spanish version)
• Board of general information about Basic Payment Account services (spanish version)
• Bulletin Board of Banco de Sabadell S.A. (spanish version)
• Basic Deposit Coverage Information
• Informative brochure of consumer rights and obligations related to payment services (spanish version)
• EU: Consumers' basic rights regarding financial products and services
• Mandatory Documentation Index (IDEP, Índice de Documentación de Entrega Preceptiva) – Valid information valid for consumers that formalise or enter into a mortgage transaction in Andalusia (spanish version)
• Inheritance proceedings guide

Information about fees and interests

• List of the most representative services linked to a payment account
• Maximum customer commissions, fees, expenses and conditions (spanish version)
• Fees applicable to payment services (spanish version)
• Brochure on maximum fees for securities market transactions and services
• Published interest rates and fees for tacit overdrafts on deposit accounts and tacit overruns oncredit accounts
• Quarterly information on fees and interest rates most commonly applied or offered in the most frequenttransactions with most customers that are natural persons
• European regulations on cross-border payments in the European Union

Contractual information

• Card insurance conditions
• Framework General Conditions
• General conditions of mortgage loan agreements.
• Card conditions agreement
• Pre-contractual fixed income information for direct professional clients (spanish version)
• Information prior to contracting the card: INE (Spanish Office for National Statistics); Information about Revolving Credit; Brochure with information and conditions relating to the payment services framework contract
• Standard agreement for custody and management of financial instruments
• Cartera Sabadell Standard Contract
• General provisions of factoring agreements
• Bail in clause guarantees
• Discretionary and Individualised Multi-Asset Portfolio Management Standard Contract (spanish version)
• Discretionary and Individualised Collective Investment Institution Portfolio Management Standard Contract (spanish version)

Other relevant information

• Annex - Detailed information on personal data protection
• Details of international transfers of personal data 
• Information on banknotes exchange rates
• Information on currency exchange rates
• Quarterly information on discount and exchange rates received by payment service providers (spanish version)
• Protocol on access to payment account services for payment institutions (Art.9: Royal Decree-Law 19/2018 of 23 November)
• Terms and conditions of digital assistant.